Terms & Conditions

1. About These Terms

These Terms and Conditions govern the relationship between Sinar ("we", "us", "our") and any person who uses our website or engages our advisory services ("you", "the client"). Sinar is a business consulting firm operating from No. 23, Jalan Sultan Azlan Shah, 30350 Ipoh, Perak, Malaysia.

By using our website or entering into an advisory engagement with us, you agree to these terms. If you do not agree, please do not proceed. If you have questions before engaging, contact us at [email protected].

2. Our Services

Sinar provides business advisory services to small business owners in Malaysia. Our three current service engagements are:

• Common Ground Session — a single advisory session with written summary and next steps list (RM 700)
• Level Review — a five-week business review including two sessions, a written report, and a follow-up session (RM 1,900)
• Standing Together — a six-month advisory relationship including monthly sessions, quarterly reviews, and ongoing support (RM 3,380)

The scope and deliverables for each engagement are as described on our website and confirmed in writing before the engagement begins.

3. Engagement Agreement

An engagement begins when both parties have agreed in writing (including by email) on the engagement type, scope, price, and start date. No engagement begins until this agreement is in place and any required payment has been received.

We reserve the right to decline an engagement at our discretion, including if we believe a conflict of interest exists or if the engagement would not be in the client's best interest.

4. Fees and Payment

• All fees are as published on our website at the time of engagement confirmation.
• For the Common Ground Session and Level Review, full payment is required before the first session takes place.
• For Standing Together, a 50% deposit is required before the engagement begins, with the remainder due by the third monthly session.
• Fees are quoted and payable in Malaysian Ringgit (RM).
• We do not charge additional fees for work within the agreed scope. Any scope extension must be agreed in writing and may attract an additional charge.

5. Cancellation and Rescheduling

• By the client: Sessions may be rescheduled with at least 48 hours' notice at no charge. Cancellations with less than 48 hours' notice may result in that session being treated as completed for billing purposes, at our discretion.
• Withdrawal before commencement: If a client cancels before the first session, a full refund will be issued minus any administrative costs already incurred.
• Withdrawal mid-engagement: If a client withdraws from a Level Review or Standing Together engagement after work has commenced, fees for completed work will be retained. We will not retain fees for work not yet carried out.
• By Sinar: If we are unable to continue an engagement due to unforeseen circumstances, we will provide a pro-rated refund for any work not yet delivered.

6. Confidentiality

We treat all information you share with us as confidential. We will not disclose it to third parties without your written consent, except as required by Malaysian law.

We may refer to client situations in general, anonymised terms for internal learning purposes, but will not use your name, business name, or any identifying details without explicit permission.

We ask that you also treat the materials and outputs we provide as confidential and for your own use, not for redistribution or publication without our consent.

7. Nature of Advisory Services

Our advisory services are provided in good faith based on the information you share with us. Our role is to think alongside you and help you make better-informed decisions — not to make decisions for you or to manage your business on your behalf.

We are not accountants, lawyers, or licensed financial advisors. Our advice is business advisory in nature and does not substitute for professional legal, accounting, tax, or financial advice where those are required.

We do not accept responsibility for business outcomes that result from decisions made by the client, even where those decisions were informed by our advisory work.

8. Limitation of Liability

To the extent permitted under Malaysian law, our liability to you for any claim arising from an engagement is limited to the total fees paid for that specific engagement.

We are not liable for indirect, consequential, or incidental losses, including loss of business, revenue, or profit, arising from the advisory relationship.

9. Intellectual Property

All written materials, reports, and summaries produced by Sinar for a client engagement remain our intellectual property but are licensed to the client for their personal and business use.

You may not reproduce, distribute, or sell our materials to third parties without written permission.

10. Website Use

Our website is provided for informational purposes. We aim to keep content accurate and current but make no warranty that all information is complete or error-free.

We are not liable for any loss arising from your use of, or inability to access, our website.

11. Governing Law

These terms are governed by the laws of Malaysia. Any disputes will be subject to the jurisdiction of the Malaysian courts.

12. Changes to These Terms

We may update these terms from time to time. The version published on our website at the time an engagement is agreed applies to that engagement. Material changes will be noted via a notice on our website.

13. Contact

For any questions about these terms:

• Email: [email protected]
• Phone: +60 5-254 7163
• Address: No. 23, Jalan Sultan Azlan Shah, 30350 Ipoh, Perak, Malaysia